1. Scheduling Your Photo Shoot: To book an apppointment for a photo shoot please fill in the on-line booking form above or call 828-676-9090. After the form is submitted you will receive a confirmation by email or phone. Once both parties have acknowledged and agreed to the date and time of the photo shoot, the appointment will be considered “booked”. Typical residential photos shoots usually take between 1.5 - 2.5 hours depending upon the size of the house, number of rooms, and number of photos ordered. I am available to shoot between 9:00 AM and 12:00 PM Monday-Saturday. Photos are uploaded by the evening of the same day.
2. The Photo or Video Shoot: The photographer will make a reasonable effort to remove small, stray objects from the rooms, but that this does not include tasks like making beds, cleaning, dusting, moving large or heavy items, or arranging furniture.
The photographer will at his discretion, adjust blinds, shades curtains, or turn on or off lights as deemed necessary. The photographer will capture all significant aspects of the property which shall be left solely to the discretion of the photographer unless specific aspects of the property are requested by the agent or homeowner. Listing agents or the home owners are expected to have the property staged and cleaned prior to the photo shoot. Be sure to read the home prep guide prior to the photographer's arrival so that the best possible photos can be captured.
The homeowner shall ensure that the photographer is safe and is not disturbed during the scheduled appointment. For example, pets shall be kept away from the photographer at all times and children must be supervised and out of the area where the photographer is working.
It is suggested that family photos be removed from walls. The photographer reserves the right to either remove the photos from the room, blur, or photoshop out the images.
3. Cancellation, No-Show and Inclement Weather: If cancellation or re-scheduling is necessary, please do so with a minimum of 24 hours’ notice. Photo shoots cancelled within 24 hours of a booked appointment are subject to a $50.00 Cancellation Fee. Agent or seller arriving late beyond 30 minutes to an appointment will be considered a no-show and subject to a $50.00 no-show fee. Every effort will be made to accommodate a rescheduling. In the event of inclement weather preventing photography, a new date will be scheduled at the earliest available time. In the event of unfavorable weather on the day of the shoot, you may opt to reschedule. Cloudy days are fine, however weather conditions involving high wind, rain, fog or snow will require rescheduling.
4. Photo Delivery: Once the images have been editied and optimized for quality they will be uploaded to Dropbox or TourBuzz within 12 hours. Videos and aerial photos can take up to 3 days for delivery. All images will be made available only after full payment has been received. If special photo requirements are required please provide details to the Photographer by email prior to the photo shoot.
5. Rights and Usage: All images produced for a listing agent, broker, home stager or homeowner may be used by the Client for all marketing materials and campaigns associated with the property and for the Client’s self-promotion. The photos or video may also be used by the Client’s parent company for the sole purpose of marketing the specific property photographed for a limited time.
Ownership of the images and/or videos remains with the Ken Fine Photography, LLC, and license is granted only to the Client and Client’s parent company, and not to any third party. Any usage of the images by a third party, including but not limited to, architects, builders, stagers, designers, sellers or buyers, is strictly prohibited unless approved in writing by Ken Fine Photography, LLC. Images may not be re-used or passed along to a new listing agent without written permission. Ken Fine Photography, LLC keeps the copyright protection of all digital images and reserves the right to use all images for promotion of Ken Fine Photography, LLC and www.kenfine.com.
6. Payment Terms: Payment is due at the time services are rendered. Checks and all major credit cards are accepted. Checks are to be made payable to Ken Fine Photography, LLC. Photos and/or video files will be made available after payment is made in full.